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Stagecoach – our track record
  • We're based in Britain – with our headquarters in Perth, Scotland
  • We have run South West Trains since 1996 – and carry around 480,000 passengers every day
  • We run Sheffield Supertram, Manchester Metrolink and 19 bus companies
  • Excluding the East Midlands franchise, we employ around 27,000 people
  • We believe in innovation, in excellent operational performance, and in delivering organic growth in passenger numbers
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Stakeholder information

  • Impact Stakeholder newsletter September 2010

    07/09/2010

    Download Impact Stakeholder newsletter (link opens in a new browser window)

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  • May 2010 timetable - Summary of changes

    20/04/2010


    Following the stakeholder consultation carried out by East Midlands Trains in advance of the May 2010 timetable change, the changes to the timetable have now been confirmed.  To see a list of the principal changes, please click here.
     

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  • Impact Stakeholder newsletter August 2009

    25/08/2009


    Download Impact Stakeholder newsletter (link opens in a new browser window)

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  • Derby Gateline smartcard application

    28/07/2009

    Please use these forms below to apply for a smartcard to allow pedestrian access across Derby Station overbridge or to apply for a replacement smartcard.

    The smartcard will be valid for 1 year and can be used solely for access across the Derby Station overbridge. The smartcard is not valid for use on any train services.

    Download Derby Station Gateline Pass Application Form (PDF document opens a new browser window)

    Download Derby Station Replacement Pass Application Form (PDF document opens a new browser window)

    Terms and conditions

    1. Smartcards are issued by and remain the property of East Midlands Trains/Stagecoach Group plc (or its successors).
    2. Smartcards provide access to the overbridge at Derby Station only for access through the station.
    3. Users of a smartcard must leave Derby Station within 10 minutes of entering the area controlled by a ticket gate barrier.
    4. Use or attempted use of a smartcard at any other station or for any other reason than accessing Derby overbridge is strictly prohibited.
    5. If you hold a smartcard and wish to use rail services at Derby Station, you must purchase a ticket prior to entering the area controlled by the ticket gates and before boarding train services. You must use your travel ticket to access the area controlled by ticket barriers. All rail journeys are subject to the National Rail Conditions of Carriage and/or Railway Byelaws.
    6. You cannot use your smartcard in lieu of, or to purchase, rail tickets or any related services offered by the Train Operating Companies or their agents or representatives.
    7. Abuse or misuse of the smartcard may result in the pass being permanently withdrawn and could lead to prosecution.
    8. Smartcard holders must comply with instructions given to them by any member of railway staff or other authorised staff, in accordance with Railway Byelaws.
    9. The smartcard does not give the holder preferential treatment over any other user of Derby Station or the National Rail network.
    10. The smartcard does not permit the holder to access or make use of First Class lounges.
    11. Replacement of lost, stolen or damaged smartcards is at the discretion of East Midlands Trains/Stagecoach Group. An administration fee not exceeding £5 will normally be charged for any replacement smartcard. You may be limited in the number of replacement smartcards you are allowed.
    12. Loss or theft of a smartcard must be reported immediately to issuing location. Loss or theft must also be reported to the Police and the reference number given quoted if and when seeking replacement.
    13. The smartcard must not be used and must be returned immediately if:
      a. You cease to be a local resident
      b. You are no longer a student or staff member at Derby College
      c. You are no longer employed at a business situated on Pride Park
      d. You no longer require access to the SUSTRANs cycle network
      e. You are requested verbally or in writing to return it to the issuing office.
    14. This scheme is administered by East Midlands Trains. You can contact us by calling 08457 125678, by email getintouch@eastmidlandstrains.co.uk or in writing to FREEPOST RSAK-GETK-BSJX East Midlands Trains Nottingham NG2 3DQ

     

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  • Impact Stakeholder newsletter May 2009

    05/05/2009


    Download Impact Stakeholder newsletter (link opens in a new browser window)

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  • May 2009 Timetable changes -Consultation information

    27/11/2008

    This information is provided so that you have an opportunity to comment on the detailed service changes. Details of these have been given to Network Rail and where necessary other Train Operating Companies so that preparatory work can start on the May 2009 timetable, and may be subject to Regulatory and Network Rail approval. Any changes to the Service Level Commitment will be subject to consultation and the agreement of the Department for Transport.

    Our policy is to review our Service Level Commitment each year to ensure that the services that we provide reflect the passenger demand for our services, operational performance, the revenue and cost consequences of operating specific services, interchange and inter modal opportunities and stakeholder aspirations. Our timetable consultation process forms a critical part of that policy.

    Outline of proposed changes
    The December 2008 timetable change represents the main timetable change planned for East Midlands Trains services during the franchise. Preparations to implement the timetable change are now well advanced.

    Our proposed changes for the May 2009 timetable fall into four broad categories:

    • Changes reflecting passenger feedback to our December 2008 timetable
    • Changes to enable us to carry the peak Summer holidaymaker passenger volumes to and from Skegness
    • Continuing the previous years’ variations between Winter and Summer timetables on the Scarborough, Cleethorpes and Skegness routes
    • Continuing the established practice of introducing minor timetable changes in  Autumn to reflect the impact of leaffall on train service performance

    Download May 2009 Timetable Consultation document (link opens in a new browser window)
    Download Consultation Database document (link opens in a new browser window)
    Download May 2009 Timetable Consultation response document (link opens in a new browser window)

    Download Adobe Acrobat Reader (link opens a new browser window) to view the PDF documents.

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  • Our new and improved timetable is arriving Sunday 14 December

    21/10/2008

    Since the last major timetable change on our routes in 1999, we've seen over 75% more passengers travelling by train. More and more people are taking the train and now we’re launching more improvements to continually offer you the best service possible.  The East Midlands is home to some of the UK’s most important cities and towns. So the introduction of a new and improved East Midlands Trains timetable will provide you and the communities on our network with a more efficient and modern service.

    We hope you’re one of the many passengers who’ll instantly benefit from the improvements we’ve made across the network. These include faster journey times, better connections, more trains when they’re needed most, more seats and extra Sunday services.

    Download Timetable 1.pdf (link opens a new browser window)

    Services between: Sheffield, Derby, Nottingham, Leicester, London St Pancras International

    Download Timetable 2.pdf (link opens a new browser window)

    Services between: Liverpool, Manchester, Sheffield, Nottingham, Grantham, Peterborough, Ely, Norwich

    Download Timetable 3.pdf (link opens a new browser window)

    Services between: Nottingham to Worksop, Derby to Crewe, Matlock to Derby and Nottingham, Sheffield to Nottingham

    Download Timetable 4.pdf (link opens a new browser window)

    Services between: Lincoln to Leicester via Nottingham, Cleethorpes to Lincoln, Peterborough to Doncaster, Nottingham to Skegness

    Please note that these timetables may be subject to slight alteration, due to the final proof checking process which is currently ongoing.  A final printed version will be available at all stations from 14 November 2008.

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  • Impact Stakeholder newsletter August 2008

    13/08/2008

    Download Impact Stakeholder information.pdf (link opens a new browser window)

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  • Strengthening of Skegness services for Summer 2008

    11/08/2008

    Every summer, the line between Nottingham (and surrounding areas) and Skegness sees increased volumes of passengers as holiday makers and day trippers travel to the popular seaside resort.

    Traditionally, and under the previous franchise operator, arrangements were made to strengthen these services by using trains cascaded from the West Midlands area.

    As this is no longer an option available to us, and all of our trains are currently being used to full capacity in order to deliver our normal service, we have been examining all the options available to us to ensure we cater for the large volumes of passengers travelling over the summer.

    Plan of Action

    Special services
    In order to provide extra capacity between Nottingham and Skegness, we will be running an additional seven carriage train every Saturday between now and 6 September.  This service will also run on August Bank Holiday Monday (25 August).

    This special service, which will be operated by a loco hauled train hired by East Midlands Trains, will leave Nottingham at 10.21 every Saturday, calling at Sleaford (11.07) and Boston (11.29) before arriving at Skegness at 12.46.

    It will return from Skegness at 14.30 every Saturday, calling at Boston (15.43) and Sleaford (16.05) before arriving at Nottingham at 16.56.

    This service will provide an additional 704 seats each day between Nottingham and Skegness throughout the summer.

    Strengthening of timetabled services- Monday 14 August

    As a result of the Lincoln improvement work, which will see train services from Lincoln affected between 19 July and 31 August, we will have access to a number of spare trains between these dates. 

    With these trains, we are planning to strengthen a number of services between Nottingham and Skegness, as follows:

    Monday to Friday
    06.50 Nottingham to Skegness – service strengthened from 2 to 3 car
    07.59  Nottingham to Skegness – service strengthened from 2 to 3 car
    09.50  Nottingham to Skegness – service strengthened from 3 to 6 car
    10.50  Nottingham to Skegness – service strengthened from 3 to 4 car
    11.50  Nottingham to Skegness – service strengthened from 2 to 3 car
    12.50  Nottingham to Skegness – service strengthened from 2 to 3 car
    14.50  Nottingham to Skegness – service strengthened from 3 to 6 car
    15.50  Nottingham to Skegness – service strengthened from 2 to 4 car
    16.50  Nottingham to Skegness – service strengthened from 2 to 3 car

    09.38  Skegness to Nottingham – service strengthened from 2 to 3 car
    10.03  Skegness to Nottingham - service strengthened from 2 to 3 car
    12.06  Skegness to Nottingham - service strengthened from 3 to 6 car
    13.32  Skegness to Nottingham - service strengthened from 3 to 4 car
    14.02  Skegness to Nottingham - service strengthened from 2 to 3 car
    15.32  Skegness to Nottingham - service strengthened from 2 to 3 car
    17.32  Skegness to Nottingham - service strengthened from 3 to 6 car
    18.22  Skegness to Nottingham – service strengthened from 2 to 4 car
    19.18  Skegness to Nottingham – service strengthened from 2 to 3 car

    Saturday
    06.33  Nottingham to Skegness -– service strengthened from 1 to 2 car
    06.50  Nottingham to Skegness - service strengthened from 3 to 4 car
    07.55  Nottingham to Skegness - service strengthened from 3 to 4 car
    09.50  Nottingham to Skegness - service strengthened from 4 to 5 car
    10.50  Nottingham to Skegness - service strengthened from 3 to 5 car
    11.50  Nottingham to Skegness - service strengthened from 3 to 4 car
    12.50  Nottingham to Skegness - service strengthened from 3 to 4 car
    14.50  Nottingham to Skegness - service strengthened from 4 to 5 car
    15.50  Nottingham to Skegness - service strengthened from 3 to 5 car
    16.50  Nottingham to Skegness - service strengthened from 3 to 4 car
    17.50  Nottingham to Skegness - service strengthened from 3 to 4 car
    18.42  Nottingham to Skegness - service strengthened from 2 to 4 car

    07.15 Skegness to Nottingham - service strengthened from 1 to 2 car
    09.32  Skegness to Nottingham - service strengthened from 3 to 4 car
    10.00  Skegness to Nottingham - service strengthened from 3 to 4 car
    12.06  Skegness to Nottingham - service strengthened from 4 to 5 car
    13.32  Skegness to Nottingham - service strengthened from 3 to 5 car
    14.05   Skegness to Nottingham - service strengthened from 3 to 4 car
    15.32  Skegness to Nottingham - service strengthened from 3 to 4 car
    17.32  Skegness to Nottingham - service strengthened from 4 to 5 car
    18.21  Skegness to Nottingham - service strengthened from 3 to 5 car
    19.18  Skegness to Nottingham - service strengthened from 3 to 4 car
    20.20  Skegness to Nottingham - service strengthened from 3 to 4 car
    20.59  Skegness to Nottingham - service strengthened from 2 to 4 car

    Sunday
    09.00  Boston to Skegness -– service strengthened from 3 to 4 car
    09.30  Nottingham to Skegness - service strengthened from 2 to 6 car
    11.03  Nottingham to Skegness - service strengthened from 2 to 3 car
    13.53  Nottingham to Skegness - service strengthened from 3 to 4 car
    14.44  Nottingham to Skegness - service strengthened from 2 to 6 car
    16.46  Nottingham to Skegness - service strengthened from 2 to 3 car
    18.09  Nottingham to Skegness - service strengthened from 2 to 4 car

    11.10 Skegness to Nottingham – service strengthened from 3 to 4 car
    12.35   Skegness to Nottingham – service strengthened from 2 to 6 car
    14.10  Skegness to Nottingham – service strengthened from 2 to 3 car
    16.13  Skegness to Nottingham – service strengthened from 3 to 4 car
    18.06  Skegness to Nottingham – service strengthened from 2 to 6 car
    19.13  Skegness to Nottingham – service strengthened from 2 to 3 car
    20.44  Skegness to Nottingham – service strengthened from 2 to 4 car


    Bus services
    In order to meet passenger demand for travel between Grantham station and Skegness, and with the assistance of our colleagues at Stagecoach Bus, we will be providing direct bus services from Grantham to Skegness and Butlin’s Holiday Camp.

    All bus services will connect with National Express East Coast services from the north. 

    In addition to these dedicated services, standby buses will also be provided at Nottingham, Sleaford, Boston and Skegness on Fridays, Saturdays and Mondays.

    Additional customer service staff
    With the large volumes of passengers travelling, we recognise the need to have additional staff on hand to help answer any queries or help with travel arrangements.  For that reason, we have arranged additional staff to be available at Nottingham, Grantham and Skegness.

    In order to let people know about our plans for Skegness services over the summer, we will be embarking on a customer communications campaign to include posters and leaflets at appropriate stations and dedicated information provided on our website, eastmidlandstrains.co.uk.  We’ll also be liaising with local media and Butlin’s at Skegness to get the message out.  If there’s anything that you can do to help us to spread the message, or if we can provide further information for your website or newsletter, then please don’t hesitate to contact us.

    We hope that this gives you a good overview of our plans for this summer, and provides you with reassurance that we are doing our very best with the resources available to us.

     

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  • Installation of gates at Sheffield station

    11/08/2008

    In common with the rest of the passenger rail industry, East Midlands Trains has a strong desire to ensure that every passenger has their ticket checked.  One of the most effective ways of achieving this is through the installation of ticket barriers at major stations and, as part of the franchise bid we submitted to the Department for Transport (DfT), we proposed to install barriers at a number of key stations. 

    We recognise that gating Sheffield station is a far from straight-forward proposition, not least because of its potential impact on stakeholders.  Therefore, we have arranged a number of stakeholder meetings to discuss the issues around Sheffield station. The objective of these meetings is to identify the needs of those people who currently need to use the station and how these needs can be met whilst still ensuring that ticketless travel is reduced.

    Through initial discussions and further correspondence received by both Sheffield City Council and East Midlands Trains, we now have a clear picture of everybody’s concerns.  In the next few days we will be arranging for a number of stakeholders to discuss gate design issues with our gating project manager.  Based on this feedback, we will review our outline plans before making any decision on the implementation of gates at Sheffield.  We are committed to holding further talks before any decision is made.

    For the benefit of all, we are determined to find the right solution, and we can only achieve this by listening to the needs of both rail users and residents.  We hear your concerns and will hold further talks with the working group before any final decisions are taken.  If you’d like to get in touch to give us any further feedback, please contact at getintouch@eastmidlandstrains.co.uk.

    East Midlands Trains has a strong commitment to Sheffield.  As one of the eight core cities, we are proud to serve Sheffield and want to maintain a successful working relationship with its businesses and residents.  Large investment has already been made into the station and its surrounding area, and now we are planning to improve the train service. 

    Jake Kelly
    Customer Service Director
    East Midlands Trains

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